Hambury Tilmond Ltd

Received a letter or visit from Hambury Tilmond Ltd? This guide explains who they are, what powers they have, your legal rights, and how to respond.

Who Are Hambury Tilmond Ltd?

Hambury Tilmond Ltd is a debt collection and enforcement company based in Hereford. They work primarily with local authorities and commercial clients to recover outstanding debts.

Company Details:

Company Number: 09523672
Registered Address: Unit 12 Twyford Court, Rotherwas Industrial Estate, Hereford, HR2 6JR
Services: Debt collection, enforcement, and local authority work

They may be contacting you because:

Council tax arrears are outstanding
Business rates remain unpaid
Parking fines or traffic penalties are owed
Commercial debts have been passed for collection
Utility bill arrears are being pursued

Contact Details

Hambury Tilmond Ltd

Unit 12 Twyford Court Rotherwas Industrial Estate Hereford HR2 6JR

Company Number: 09523672

What Powers Do Hambury Tilmond Have?

The powers Hambury Tilmond have depend on their role in your case:

As Debt Collectors (NOT Bailiffs):

If they’re acting as debt collectors, they:

CANNOT enter your property without permission
CANNOT take your goods
Can send letters and make calls to collect the debt
Can report to credit reference agencies
May escalate to court action if ignored

As Certificated Enforcement Agents (Bailiffs):

If they have certificated bailiffs, they:

CAN enter your property peacefully through an unlocked door
CAN take control of goods to sell at auction
CAN charge regulated fees
CANNOT force entry on first visit (for most debts)
CANNOT take essential items (clothing, bedding, basic furniture)

Your Legal Rights

They MUST:

Identify themselves clearly - company name and role
Provide documentation - liability order, warrant, or written authority
Tell you who the original creditor is
Provide proof of the debt if requested
Treat you fairly under regulations
Follow proper procedures for any enforcement

They CANNOT:

Harass you with excessive contact
Misrepresent their powers - pretending to have bailiff powers if they don’t
Force entry on first visit (for council tax and most civil debts)
Take essential items needed for basic living
Visit between 9pm and 6am
Enter if only children under 16 are present

How to Respond to Hambury Tilmond

Step 1: Identify Their Role

First, establish whether they’re acting as:

Debt collectors - sending letters/making calls to collect
Enforcement agents - with legal powers to attend and take goods

Check their letters for references to “enforcement” or “liability orders.”

Step 2: Verify the Debt

Check the amount claimed - request a full breakdown
Verify you owe it - check names, addresses, dates
Request proof - they must provide evidence of the debt

Step 3: Know Your Options

If the debt is yours and you can pay:

Pay in full to stop all action
Negotiate a payment arrangement
Contact the original creditor (e.g., council) directly

If you can’t afford to pay:

Don’t ignore the letters - this makes things worse
Seek free debt advice immediately
Consider formal debt solutions (see below)
Apply for council tax reduction if applicable

Step 4: Document Everything

Keep all letters and correspondence
Note dates and times of calls/visits
Record what was said

Can Hambury Tilmond Send Bailiffs?

If Hambury Tilmond are acting as certificated enforcement agents (bailiffs), they can visit your property. However:

They must give 7 days’ notice before their first visit
They cannot force entry on the first visit for council tax
They can only enter peacefully through an unlocked door
You can refuse entry by keeping doors locked

If they’re only acting as debt collectors, they cannot send bailiffs directly. However, the original creditor could escalate to court and then instruct bailiffs.

What Items Can Be Taken?

Protected Items (CANNOT be taken):

Clothing and bedding
Basic household furniture (beds, chairs, tables)
Essential appliances (cooker, fridge, microwave)
Medical equipment
Items needed for childcare
Tools of trade (up to £1,350)
Items on HP, rental, or belonging to others

Items They CAN Take:

TVs and electronics
Vehicles (if owned outright)
Jewellery and watches
Non-essential furniture
Collectibles and antiques

Making a Complaint About Hambury Tilmond

If Hambury Tilmond have treated you unfairly:

Step 1: Complain to the Company

Write to: Hambury Tilmond Ltd Unit 12 Twyford Court Rotherwas Industrial Estate Hereford HR2 6JR

Include your reference number and details of your complaint.

Step 2: Escalate if Needed

The Local Authority who instructed them
CIVEA (Civil Enforcement Association) - if they’re members
Credit Services Association - for debt collection complaints
Local Government Ombudsman - for council-related issues
Citizens Advice - for guidance on your rights

Struggling With Multiple Debts?

If Hambury Tilmond are chasing you, you may have other debts too. These formal solutions can help:

Individual Voluntary Arrangement (IVA) - Write off up to 70% of debt with one affordable monthly payment and legal protection. Check if you qualify.

Debt Relief Order - Complete debt write-off for those with low income and few assets.

Council Tax Debt Relief - Specific guidance for council tax arrears.

Debt Management Plan - Reduce monthly payments to affordable levels.

Frequently Asked Questions

Are Hambury Tilmond legitimate?

Yes. They are a registered company (09523672). Always verify their identity before making payments.

Can they affect my credit score?

If the original debt is reported to credit agencies, it will affect your score. How they report any arrangement depends on the situation.

Should I pay Hambury Tilmond or the council directly?

Check your correspondence. If they’ve been formally instructed, you may need to pay through them. However, contact the council to check your options.

What if the debt isn’t mine?

Request proof in writing. Provide evidence that you don’t owe the debt (e.g., proof of address elsewhere during the period claimed).

Can they keep adding fees?

Enforcement fees are regulated by law. Request a breakdown and check the amounts are correct. You can challenge excessive fees.

Take control of your debt. Use our free IVA calculator to check your options.