Do you owe money to Newlyn PLC?

If you have debts of over £5000, you may be able to write off your debt with an IVA

What is Newlyn plc?

Newlyn plc is a debt collection agency that mainly works with councils to collect debts including:

  • Council tax
  • Non domestic rates (the rates that businesses pay to the council)
  • Commercial rent
  • Road traffic debt, such as a parking fine

They provide debt collection and enforcement services across the United Kingdom and have a registered office in Portsmouth. You may also hear people refer to the company as Newlyn Debt or Newlyns Debt Collection, but their correct name is Newlyn plc.

Before Newlyn receive instructions from local authorities to collect the debts, the councils will have secured a court order – either a liability order or warrant of control, which Newlyn plc then execute. These court orders allow them to visit your home to collect payment or to remove your possessions to repay the money you owe.

Newlyn plc are members of CIVEA, The Civil Enforcement Association and operate in line with its code of conduct and good practices. They also act in accordance with the standards that the Ministry of Justice have issued called ‘Taking Control of Goods: National Standards for Enforcement Agents’.

If you have received a communication from Newlyn plc and would like to connect with some free advice, you are welcome to contact us on 0330 122 8447 or by clicking ‘Get Started For Free’.

Newlyn PLC

Are Newlyn plc a genuine company?

Yes, Newlyn plc is a legitimate company that is registered in England and Wales with the following company information:

  • Company Registration Number: 3770985
  • Registered Office Address: 3 Acorn Business Centre, Northarbour Road, Portsmouth, England, PO6 3TH, United Kingdom

What if I don’t own the debt Newlyn plc are chasing me for?

If you receive a letter in the post about a debt that does not belong to you, it’s essential to let the collection agency know immediately. If it’s a simple case of them chasing a debtor at the wrong address, then Newlyn plc may ask you to show them ID documents.

If the debt appears to be in your name, but you do not recognise it, you can ask Newlyn plc for evidence that it belongs to you. For example, they may be able to access the original unpaid bill or credit agreement as proof. Keep in mind that if they continue debt collection actions, you may need to seek advice from a solicitor or a lawyer on this matter.

Will Newlyn come to my house?

In the first instance, they will send you a letter to explain that they are now collecting this money and their staff will give you a deadline to pay before they send enforcement agents to your home.

In the case of a business debt, Newlyn will write to the business owner, followed by visiting the business premises.

Newlyn Bailiff

How should I contact Newlyn plc?

You can reach Newlyn plc through the following contact details:

If you would like support to deal with Newlyn or another debt collector, contact us on 0330 122 8447 or get in touch by clicking ‘Get Started For Free’.

What tactics will Newlyn plc use to collect my money?

The Government has worked to reduce the powers that a company like Newlyn plc has, but by nature, the process of debt collection remains a sensitive and emotional topic.

By the time Newlyn plc have instructions to act as an enforcement agency, your case has been to court so Newlyn plc have the ability to send bailiffs to your place of residence to collect the money you owe. They can also effect a controlled goods agreement, in which they will search your property for items of value that they can use to sell and repay your balance.

If you fail to keep on track with your repayments, the bailiffs then have powers to force entry to your home, without your authorisation, and to seize the goods on the agreement. Forcing entry usually means taking steps to enter with the services of a locksmith.

During the process of listing the goods they are taking control over, they can only list items that belong to the debtor and not to another family member.

If you do not answer the door to the enforcement agents, they may visit several times, and you could incur additional charges.

What collection process do Newlyn plc follow?

The company follow a three-stage process, which is in line with the Tribunals, Court and Enforcement Act:

  1. Compliance Stage: writing to you about the money you owe
  2. Enforcement Stage: sending enforcement agents to your home or your business (for non domestic rates)
  3. Sale Stage: seizing your belongings, or assets from a business, to sell at public auction.

The company will add a fee at each stage to cover their costs. The Government sets these fees rather than giving each enforcement agency the discretion to charge what they like.

Should I pay Newlyn plc?

By the time you hear from Newlyn plc they will be getting ready to send enforcement agents to collect your money or possessions to the value of what you owe them.

If you have the financial ability to pay your account, plus their charges, this will be the best thing to do to stop further action.

If you do not have the money to pay Newlyn plc or any other company that is chasing you, you can contact us to connect with free advice by calling 0330 122 8447 or by selecting ‘Get Started For Free’ from our website menu.

If you owe more than £5,000 in unsecured debts across two or more creditors, then our team will be able to connect you with free advice and may be able to deal with Newlyn plc for you.

Can I pay the council directly?

As soon as the court issues a liability order or a warrant of control, the council will instruct an enforcement company to take on the case, and you can no longer pay the council directly. You must pay Newlyn the amount you owe to the council plus Newlyn’s fees.

How can I pay Newlyn plc?

Newlyn plc accept the following type of payments:

  • Card payments: VISA, Mastercard, Maestro
  • Post Office payments
  • Pay Point

Newlyn plc will be happy to accept a lump sum payment for everything you owe, or you may be able to agree to pay smaller amounts through instalments.

Are Newlyn court bailiffs?

Newlyn plc are a private enforcement agency that sends bailiffs, also now known as Newlyn enforcement agents, to debtors’ houses to organise payment of their debts. Alternatively, they will take control of goods to the value of the debts through a controlled goods agreement.

Newlyn bailiffs typically collect debt types, including council tax arrears and parking fines. By the time they arrive, you will have received lots of warning letters about your escalating debt situation.

Newlyn debt collector at door

Do bailiffs ever give up?

Sadly the enforcement agency that sends the bailiffs will persist until they have recovered your debt. Typically the only ways to end bailiff action from a company like Newlyn plc are:

  • To pay the demand made by Newlyn plc in full.
  • To make a settlement agreement in which you ask Newlyn plc accept a lump sum payment for part of your debt and write off the rest – you’ll need good negotiation skills to agree this.
  • To agree on a payment plan with Newlyn plc.
  • To work with a debt solution company, such as one that offers IVAs. In these circumstances, an Insolvency Practitioner (IP) would deal with your creditors on your behalf. The IP will ask any debt collections agencies to pause action, such as bailiffs visits, while you agree on an IVA arrangement.

If you would like some free information and advice regarding your options for dealing with your debt situation with Newlyn plc, contact us by clicking ‘Get Started For Free.’

Can Newlyn take my possessions if the debt isn’t mine?

No. They should only take goods that belong to the debtor, whether that is an individual or a business. If you receive a letter to your address that relates to money that someone else owes, it’s vital to let Newlyn’s staff know straight away, in order to stop bailiffs from visiting you.

Can bailiffs take my settee?

Bailiffs, also known as enforcement agents, will typically look for items of the highest value that will be easiest for them to sell.

They may take a settee or sofa in the following circumstances:

  • If it belongs to you and does not have outstanding finance payments to another lender
  • If you have sufficient seating in your household for every resident, without the need for this sofa.

Don’t let your debt get to the stage that you have bailiffs knocking at your door. You can contact us to connect with free debt advice and information by making a phone call to 0330 122 8447 or by clicking ‘Get Started For Free’ on our website. Our team may be able to handle Newlyn plc for you.

What items can’t Newlyn enforcement agents take?

The law does not allow bailiffs from a company like Newlyn plc to take the following items of your property:

  • Essential kitchen appliances such as a kettle and fridge
  • Beds and bedding for everyone in residence
  • Things that belong to other individuals such as a friend or neighbour
  • Items essential to your work up to a value of £1,350 such as a phone and a computer.

What if Newlyn plc have taken goods that don’t belong to me?

If they take items that belong to someone who is not the debtor, the owner will need to make a claim by emailing, quoting the reference number for the case under which their possessions were seized. They will need to show proof of their ownership such as a receipt, or a bank statement showing the payment, or in the case of a car – the logbook, insurance, purchase receipt and bank statement showing the purchase.

What is a liability order and a warrant of control?

When Newlyn plc take over your case, the local council will typically have already secured a liability order or warrant of control, which allows their enforcement agents to visit your home or the business premises of the company that has an unpaid bill. During these visits, they can take control of belongings or company equipment to repay the bill.

A liability order is not the same as a CCJ, and it does not affect your credit rating.

Are Newlyn plc regulated by the Financial Conduct Authority (FCA)?

No, Newlyn plc do not come under the regulation of the Financial Conduct Authority.

Newlyn plc work in accordance with The Tribunal Court and Enforcement (TCE) Act 2007 Part 3 Schedule 12, which includes regulations on ‘The Taking Control of Goods’.

Their registered office address is 3 Acorn Business Centre, Northarbour Road, Portsmouth, England, PO6 3TH, United Kingdom.`

Where can I get free debt advice?

It’s a sad fact that debt negatively affects the lives of millions of people around the world, and in the most extreme cases, it can lead to suicide. An individual facing money problems can often feel that they are on their own and that there is nothing they can do. In our experience, this isn’t the case. With the right support, we’ve seen our clients completely turn their lives around.

At IVA Online, we have years of experience of dealing with debt collection agencies like Newlyn Plc. Our debt advisors give free guidance and support to individuals who are facing many challenges related to debt, and we help them to understand their options.

You can contact us through the following details:

  • Phone Number: 0330 122 8447
  • Online: Click ‘Get Started For Free’ in the top right-hand side of the page.

Our team of debt experts are happy to help you to understand your rights and to answer any questions. We do not have an affiliation with any specific debt solution companies, so we can look across the whole market to find our customers the option that sees them repaying the minimum amount in a way that is affordable for them.

Is there a way not to pay my debts with Newlyn plc?

Newlyn will be very focussed on collecting as much money from you as they can, in order to repay their client, the council. If you have the ability to pay part of your debt as a lump sum, you may be able to negotiate a settlement agreement with them and have them write off the remaining amount. The company will only agree to this arrangement if their client is happy to accept the lower amount.

If you owe more than £5,000 in unsecured debts between two or more creditors, then it may be possible to write off a significant proportion of your debt with an Individual Voluntary Arrangement (IVA). You’d work with an Insolvency Practitioner who would deal with each of your creditors to ask them to agree to an IVA request which enables you to repay an affordable sum monthly for five years. After this time, any company or organisation that agreed to the IVA would write off your remaining debt.

To find out more, or to connect with free advice about dealing with financial difficulty, click ‘Get Started For Free’.

Can Newlyn plc force me into bankruptcy?

Newlyn plc could petition the courts for your bankruptcy if they believe this is the only way to recover some or all of the money to repay your debt. However, you can take proactive action to stop that happening.

They will not pursue you for bankruptcy if you repay your debt in full or agree on a repayment plan.

Suppose Newlyn plc are asking you to pay more than you can afford and you owe a total of £5,000 or more of unsecured debt to two or more creditors. In that case, you may qualify for an Individual Voluntary Arrangement (IVA), which could stop Newlyn plc from taking further action against you.

To find out more about IVAs as a debt management solution and to see if you qualify, click ‘Get Started For Free.’

What is an IVA?

An Individual Voluntary Arrangement (IVA) is a way for people in the UK to turn their debts into one affordable monthly payment. It’s a legally binding agreement whereby the debtor agrees to make this payment for five years, after which time the creditors write off the rest of their debt.

Anyone who wishes to apply for an IVA will work with an Insolvency Practitioner (IP) to draft an IVA request, covering areas such as their income and expenditure to set the monthly debt repayment amount. The IP must then seek approval from each lending organisation, such as Newlyn plc, by convincing them that this is the best way for them to recover some of the debt. You need creditors representing 75% of your total debt, to agree to the IVA proposal.

To see if an IVA is a possible solution to your debt problems, click ‘Get Started For Free’.

Do Newlyn plc have a good reputation?

According to Trustpilot, which captures customer reviews, at the time of writing Newlyn plc has a bad rating of 1.3 out of five from 52 comments. The negative feedback includes comments from someone who received a debt notice that did not belong to him, another person who claimed their staff are bullies and don’t listen during calls, and multiple complaints about threats and high fees.

Can I make formal complaints about Newlyn plc?

Yes, you can. Newlyn plc ask you to make any complaints online using their online form at You must include your Newlyn plc customer reference number.

Remember to keep a copy of anything that you send to them in writing just in case you need to refer back to it at a later stage.

What fees and charges do Newlyn plc add to debts?

They charge fees at the three stages of the debt collection process that are in line with The Taking of Goods Regulations 2014:

  • Compliance Stage: £75
  • Enforcement Stage: £235 plus 7.5% of any debt total over £1,500
  • Sale or Disposal Stage: £110 plus 7.5% of any debt total over £1,500

They may also add charges to your debts related to items such as locksmith costs, storage costs, courts fees and costs related to selling your possessions at public auction.

Do you need help to deal with Newlyn?

Facing bailiffs can be frightening and stressful. You do not have to feel alone.

You can contact our team at IVA Online for free support and information by contacting us online at ‘Get Started For Free’ or by calling one of our friendly advisors on 0330 122 8447. We’ll help you to understand your options and the best next steps.


Get debt help with Newlyn now!