Aktiv Kapital (Now PRA Group)

Received a letter from Aktiv Kapital? This guide explains who they are, why they’re contacting you, your legal rights, and what to do next.

Who Are Aktiv Kapital?

Aktiv Kapital was a major European debt purchasing company originally based in Norway. In 2014, Aktiv Kapital was acquired by PRA Group, one of the world’s largest debt buyers.

If you’re receiving letters from Aktiv Kapital, these may now come under the PRA Group name, or you may be dealing with an old debt that was purchased before the acquisition.

Aktiv Kapital/PRA Group purchases debts outright from original creditors. This means they legally own the debt - you owe the money directly to them, not the original company.

They may contact you because:

• They purchased your debt from the original creditor
• Your account was sold after it went into default
• They are tracing you regarding an old debt from their portfolio

FCA Registration: PRA Group (UK) Limited is authorised and regulated by the Financial Conduct Authority. Their firm reference number is 551681.

Contact Details

Since Aktiv Kapital is now part of PRA Group, contact them at:

PRA Group (UK) Limited

Ascent House Farnborough Road Farnborough Hampshire GU14 7NA

Telephone: 0800 281 041

Alternative contact:

• 0800 877 2772
• Email: enquiries@pragroup.co.uk

Website: www.pragroup.co.uk

Your Legal Rights

You have important protections under the Consumer Credit Act 1974 and FCA regulations:

They Must:

• Prove they own the debt - provide documentation showing legal assignment
• Supply the original credit agreement if you request it
• Provide a statement of account showing how the balance was calculated
• Treat you fairly and not use aggressive practices
• Accept reasonable payment offers based on your circumstances

They Cannot:

• Harass you with excessive phone calls
• Contact you at unreasonable times (before 8am or after 9pm)
• Discuss your debt with others
• Threaten legal action they don’t intend to take
• Pretend to be bailiffs
• Pressure you into unaffordable payments

How to Respond to an Aktiv Kapital/PRA Group Letter

Step 1: Don’t Ignore It

Ignoring the letter could lead to a County Court Judgment (CCJ) and damage to your credit file.

Step 2: Verify the Debt

Write to them requesting:

• The name of the original creditor
• A copy of the original credit agreement
• Proof the debt was legally assigned to them
• A full statement of account

Step 3: Check If Statute Barred

In England and Wales, debts may become unenforceable after 6 years if you haven’t made payments or acknowledged the debt. Don’t make any payment or acknowledge the debt if it might be statute barred - this restarts the clock.

Step 4: Respond Based on Your Situation

• Can pay: Negotiate a settlement (often 50-70% accepted)
• Can pay something: Offer what you can afford
• Cannot pay: Consider formal debt solutions

Can Aktiv Kapital/PRA Group Send Bailiffs?

No. They are debt collectors, not bailiffs. They cannot enter your property or seize belongings without a court judgment.

Struggling With Multiple Debts?

If Aktiv Kapital/PRA Group is one of several creditors, government-approved solutions can help:

Individual Voluntary Arrangement (IVA) - Write off up to 70% of debt with legal protection from creditors. Check if you qualify.

Debt Relief Order (DRO) - For debts under £30,000 with low income. Costs £90.

Debt Management Plan - Informal arrangement with reduced payments.

How to Complain

1. Complain to PRA Group directly in writing
2. Contact the Financial Ombudsman Service if unsatisfied: 0800 023 4567

Take control of your debt. Use our free IVA calculator to see your options.