Aktiv Kapital

Received a letter from Aktiv Kapital? This guide explains who they are, why they’re contacting you, your legal rights, and what to do next.

Who Are Aktiv Kapital?

Aktiv Kapital was a major European debt purchasing company originally based in Norway. In 2014, Aktiv Kapital was acquired by PRA Group, one of the world’s largest debt buyers.

If you’re receiving letters from Aktiv Kapital, these may now come under the PRA Group name, or you may be dealing with an old debt that was purchased before the acquisition.

Aktiv Kapital/PRA Group purchases debts outright from original creditors. This means they legally own the debt - you owe the money directly to them, not the original company.

They may contact you because:

• They purchased your debt from the original creditor
• Your account was sold after it went into default
• They are tracing you regarding an old debt from their portfolio

FCA Registration: PRA Group (UK) Limited is authorised and regulated by the Financial Conduct Authority. Their firm reference number is 551681.

Contact Details

Since Aktiv Kapital is now part of PRA Group, contact them at:

PRA Group (UK) Limited

Ascent House Farnborough Road Farnborough Hampshire GU14 7NA

Telephone: 0800 281 041

Alternative contact:

• 0800 877 2772
• Email: enquiries@pragroup.co.uk

Website: www.pragroup.co.uk

Your Legal Rights

You have important protections under the Consumer Credit Act 1974 and FCA regulations:

They Must:

• Prove they own the debt - provide documentation showing legal assignment
• Supply the original credit agreement if you request it
• Provide a statement of account showing how the balance was calculated
• Treat you fairly and not use aggressive practices
• Accept reasonable payment offers based on your circumstances

They Cannot:

• Harass you with excessive phone calls
• Contact you at unreasonable times (before 8am or after 9pm)
• Discuss your debt with others
• Threaten legal action they don’t intend to take
• Pretend to be bailiffs
• Pressure you into unaffordable payments

How to Respond to an Aktiv Kapital/PRA Group Letter

Step 1: Don’t Ignore It

Ignoring the letter could lead to a County Court Judgment (CCJ) and damage to your credit file.

Step 2: Verify the Debt

Write to them requesting:

• The name of the original creditor
• A copy of the original credit agreement
• Proof the debt was legally assigned to them
• A full statement of account

Step 3: Check If Statute Barred

In England and Wales, debts may become unenforceable after 6 years if you haven’t made payments or acknowledged the debt. Don’t make any payment or acknowledge the debt if it might be statute barred - this restarts the clock.

Step 4: Respond Based on Your Situation

• Can pay: Negotiate a settlement if you can afford a lump sum
• Can pay something: Offer what you can afford
• Cannot pay: Consider formal debt solutions

Can Aktiv Kapital/PRA Group Send Bailiffs?

No. They are debt collectors, not bailiffs. They cannot enter your property or seize belongings without a court judgment.

Struggling With Multiple Debts?

If Aktiv Kapital/PRA Group is one of several creditors, government-approved solutions can help:

Individual Voluntary Arrangement (IVA) - Possible write-off of qualifying debt after completion with legal protection from creditors. Check if you qualify.

Debt Relief Order (DRO) - A formal option for England and Wales where qualifying debts may be written off after the DRO period if you meet the criteria.

Debt Management Plan - Informal arrangement with reduced payments.

How to Complain

1. Complain to PRA Group directly in writing
2. Contact the Financial Ombudsman Service if unsatisfied: 0800 023 4567

to see your options.

How to respond to Aktiv Kapital

If Aktiv Kapital contacts you, start by checking whether the account is yours and whether the balance matches your own records. Ask for the original creditor name, account reference, date of default or assignment, and a written breakdown of the amount being requested.

If you recognise the debt but cannot afford the proposed payment, do not agree to a plan that leaves you short for rent, mortgage, council tax, utilities, food or travel. A realistic offer is usually safer than a payment promise that fails after one or two months.

Before you make a payment

Keep communication in writing where possible and save copies of letters, emails and payment proposals. If several collectors are contacting you at once, compare wider debt options before prioritising one account over the rest.

You may want to read the debt collector letter before action guide, compare IVA vs DMP, or check whether a Debt Relief Order may be more suitable if your income and assets are low.

If the debt is not yours

Tell the collector in writing that you dispute liability and ask them to pause collection while they investigate. Include only the information needed to identify the account, and keep a copy of anything you send. If the letters are for a previous resident, say so clearly and ask for your address to be removed from the account.

Sources checked

• FCA debt collection information for fair treatment expectations.
• FCA Register for checking regulated consumer credit firms.
• Companies House for company identity checks.
• MoneyHelper debt guidance for free debt advice signposting.
• GOV.UK options for dealing with your debts for debt solution context.