IDEM Servicing

Received a letter or call from IDEM Servicing? This guide explains who they are, why they’re contacting you, your legal rights, and what to do next.

Who Are IDEM Servicing?

IDEM Servicing is a UK debt collection agency based in Eastbourne. They collect debts on behalf of other companies, acting as agents for the original creditor.

They may contact you because:

• A company has hired them to collect a debt
• Your account has been passed to them for collection

FCA Registration: Authorised and regulated by the Financial Conduct Authority.

Contact Details

IDEM Servicing

Admiral House St. Leonards Road Eastbourne East Sussex BN21 3RU

Telephone: 0844 856 2400

Your Legal Rights

IDEM Servicing Must:

• Tell you who the original creditor is
• Provide proof of the debt if requested
• Treat you fairly under FCA regulations
• Accept reasonable payment offers

They Cannot:

• Harass you with excessive calls
• Contact you at unreasonable times
• Discuss your debt with others
• Pretend to be bailiffs

How to Respond

1. Don’t ignore it - could escalate
2. Verify the debt - request proof
3. Check if statute barred - 6 years
4. Respond based on circumstances

Can IDEM Servicing Send Bailiffs?

No. They are debt collectors, not bailiffs. Cannot enter your property without a court judgment.

Struggling With Multiple Debts?

Individual Voluntary Arrangement (IVA) - Write off up to 70% of debt. Check if you qualify.

Debt Relief Order - For low income situations.

Take control of your debt. Use our free IVA calculator.