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Link Financial

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Link Financial is the trading name of Link Financial Outsourcing Limited, a debt collection business based in London. They operate in a number of European countries, including the UK. The business is authorised and regulated by the Financial Conduct Authority (FCA). You may occasionally hear people refer to the company as Link Financial Services, Link Finance, Link Financial Debt or Links Finance.

Link Financial provide debt collection services to lenders who want a collection company to deal with their delinquent accounts. They are members of the Credit Services Association (CSA), so they have to abide by a strict code of practice when dealing with debt recovery.

Yes, Link Financial Outsourcing Limited are a genuine company that is authorised and regulated by the Financial Conduct Authority (FRN 606817). They are registered in England and Wales with the following information at Companies House:

  • Company Registration Number: 7059696
  • Registered Office Address: The Peak, 2nd Floor, 5 Wilton Road, London, England SW1V 1AN

If you have received letters, phone calls, text messages or even visits from Link Financial Outsourcing Limited, it’s likely that you owe money to a lender who has instructed them to recover your debt. You should receive a ‘Notice of Assignment’ letter explaining which creditor has employed Link Financial to deal with your debts.

If you don’t recognise the debt they have contacted you about, you can contact their customer disputes team. You can ask them to provide confirmation and proof of your debt, such as a credit agreement with your signature on it.

Link Financial work with a variety of institutions including:

  • Banks and finance companies – loan accounts, credit cards, overdrafts
  • DVLA
  • NPower

They provide services to owners of debt portfolios but don’t buy the debts themselves.

If you want to contact Link Financial directly:

You’ll need to quote your Link Financial customer number in all of your interactions with the company.

The Notice of Assignment that Link Financial sends to each debtor explains the arrangements for each debt they handle. In most cases, they do not add interest to debt accounts while collecting repayments. However, some loan accounts continue to attract the same rate of interest that the debtor would have been paying to the original lender.

If a person fails to make efforts to repay their loan, then Link Financial may add a statutory rate of interest up to the court judgement date.

The debt industry rules give you the following rights:

  • The company cannot speak to your friends, neighbours or family about your debt
  • They can’t pretend that they have powers which they do not have
  • You can request that the company puts everything in writing rather than calling you
  • Bailiffs can only visit at specific times – between 6am and 9pm
  • There are certain items that bailiffs are not allowed to seize
  • In many cases, a bailiff needs your permission to enter your home

If you do not respond to any communication from Link Financial or make an arrangement to repay your account, they have the power to take you through the courts and to seek a County Court Judgement (CCJ) to force you to take legal responsibility for your debt. Following this court claim they may send a bailiff, also known as an enforcement agent, to make home visits to agree how you will repay the money.

By the time your original lender makes a request for Link Financial to collect your debt, you will have already missed payments, giving them grounds to put a default notice on your credit file.

If you don’t comply with the collection process, Link Financial may take you to court to seek a County Court Judgment. Unless you pay this in full within the 30-day deadline, it will stay on your credit report for six years and negatively impact your credit rating.

What is a charging order?

If Link Financial successfully apply for a CCJ for your debt and they still don’t receive a debt repayment that they are happy with, they may proceed to apply for a charging order, which enables them to secure your debt against your property. Then if you fail to make payments, they have the ability to seek an order for sale, which will force you to sell the property your debt is secured against.

If they apply through the courts for an ‘Attachment of Earnings Order’, then the debt collection agency has the ability to ask your employer to send them money before paying your salary each month.

Can I pay my debt with a credit card?

Link Financial do not accept credit card payments towards debt accounts because this encourages the debtor to get into more financial difficulty. They take the following payment methods:

  • Debit card (you can pay online or over the phone)
  • Direct debit (you can set this up on their website)

They also accept:

  • Lump sum payment of the entire debt
  • Settlement agreement to pay an acceptable amount in one go
  • Repayment by debt instalments (a payment plan)

If Link Financial send information about someone else’s debt to your address, let them know as soon as possible. Their collection database may contain out of date debt addresses if the debtor has moved without informing the original lender.

Link Financial may ask you to show ID documents to prove your identity and address before they remove it from their collection database.

If you owe £5,000 or more in unsecured debts, you may qualify for an Individual Voluntary Arrangement (IVA). Your total debts can include payday loans, an unpaid council tax bill, debt related to mobiles, benefit overpayments etc.

With an IVA, you pay one affordable monthly payment for around five years, after which time your creditors will write off your remaining balance.

If you’ve experienced poor treatment, raise your dispute directly with Link Financial Outsourcing Limited:

  • Telephone: 0330 024 7050
  • Post: The Complaints & Dispute Resolution Team, Link Financial Outsourcing Limited, PO Box 246 Caerphilly CF83 9FA
  • Email: complaints@linkfinancial.co.uk

If you are dissatisfied with their response, you can escalate your complaint to the Financial Ombudsman Service (FOS):

  • Website: www.financial-ombudsman.org.uk
  • Telephone: 0800 023 4567 (free on mobile phones and landlines)
  • Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Link Financial Outsourcing operate across the UK and have a registered office in London at The Peak, 2nd Floor, 5 Wilton Road, London, England SW1V 1AN.

No, Link Financial do not provide debt collection services to HMRC.

If Link Financial is chasing you, especially alongside other creditors, individual payment plans aren’t your only option. Government-approved debt solutions can stop all debt collectors from contacting you while you get back on track.

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